My husband and I have been clients of Chartwell Residential for more than 5 years by now.by Guadalupe (Tenant)
My husband and I have been clients of Chartwell Residential for more than 5 years by now. They have supported us with 2 moves of property and in both cases it has been a pleasure counting with them. They have been very professional, accurate and fast in understanding our needs and oustanding in finding the right properties for us. In particular Jon Acland has been always accessible, helpful and has provided us with valuable advice and top quality service. In summary, we have had an excellent experience. We will definitely use Chartwell again and I highly recommend them.
we should use them next timeby (Tenant)
I have recently used Chartwell whilst looking for a property to rent. I have mixed experiences with estate agents whilst looking for rental property, some average, some horrific, but rarely a pleasure. I have to admit, my dealing with Chartwell was a genuine pleasure from the start to the end. Very clear, informed, and timely communication with updates during the process which fully managed our expectations and desire for information. In no way aggressive or imposing, totally understanding of our position and criteria, all in all very helpful and friendly. The pathway from finding a property, that is literally our dream home, through to picking up the keys and moving was nothing more than a good experience. I dealt with 3 different people at Chartwell along the timeline (1 incidentally), and they were all consistently helpful and friendly. I have never come away from an estate agent (in renting, buying, selling) thinking "we should use them next time", but certainly I would here.
Ritchie is such a likeable, and reliable personby ()
I am just writing you this short note as I wanted to bring to your attention and have it on record what a superb job Ritchie did in dealing with the sale of my daughter Amy's Flat in Point Pleasant. As you probably know, it was far from straightforward and somewhat frustrating and challenging at times. I must say Ritchie dealt with every stage of the process from start to finish with professionalism and immense patience, and was extremely helpful in acquiring information, pushing things along and communicating with third parties on our behalf, when required. He made sure he kept Amy and myself informed and up to date, taking into account the fact Amy was in Melbourne, and we both felt he was 'the go-to person' when the situation stalled or we needed a question answered. Ritchie is such a likeable, and reliable person who just gets on with the job in a good-natured manner and our association with him was a very positive and pleasant experience in what could have been a more stressful ordeal, given our dealings with Genesis. He managed to keep us both sane and on track throughout the long drawn out saga. In my experience, Ritchie is without doubt the most pleasant and helpful Estate Agent I have met and I would happily recommend him to anyone without hesitation.